Terms and conditions

Terms and conditions

General terms

Orakel (Ltd) is a business in the events and promotional products industry that specialises in the sale of event products, printed products and promotional products and the branding (customising with a logo or design) of these items.

Orakel (Ltd) may, in its sole discretion, change this agreement or any part thereof at any time without notice.

This website is run by Orakel based in Belgium.

Company physical address: Pantheon Centre, Ffordd Cleyn, Lon Parcwr Business Park, Ruthin, Denbighshire, LL15 1NJ
Email: sales@orakel.co.uk
Telephone: +44 1824 702 214

Commencement, duration and application

The Orakel (Ltd) terms and conditions shall commence to apply upon confirmation of an order by the client in each instance until the services and/or products and/or orders quoted for and accepted by the client, are rendered and/or delivered to the satisfaction of the client and in line with the terms and conditions and until full payment of Orakel (Ltd) Invoices have been made by the client in each instance.


Orakel (Ltd) shall provide the client with a quotation for services and/or products required by the client, of which shall be valid for the period as indicated on the quotation or, in the absence of such period being stipulated, for a period of 30 (thirty) calendar days.

Quotations are subject to the availability of products and/or services and are subject to any increases in price or costs, including currency fluctuations, which may occur before the order is accepted by the client.

Product selection and order

The client is to place orders with Orakel (Ltd) in writing. Orders shall only be regarded as accepted upon written confirmation thereof by Orakel (Ltd). Payment by the client does not constitute acceptance of orders.

The client acknowledges that it is the client’s sole responsibility to determine and ensure that the products ordered are correct and suitable to its intended purpose. Orakel (Ltd) will not be liable, in any manner or form, for incorrect product selection by the client.

Lead times for orders will be deemed to commence on the date and time that Orakel (Ltd) received all signed off approvals of the artwork and payment of the funds have cleared in Orakels (Ltd) bank account.

No cancellations of an order will be accepted on any branded items, custom made items or specially imported items and the client shall be liable for full payment of the order.

Orders may be cancelled by Orakel (Ltd) in any case of fortuitous events or any other circumstances whatsoever beyond its control.

Artwork for branded orders

Orakel (Ltd) will provide the client with an artwork approval via e-mail or another electronic format. The artwork will illustrate the appearance of the client’s logo or other image, as provided to Orakel (Ltd) by the client, on the chosen product. The client needs to sign off the artwork and no further services will be rendered by Orakel (Ltd) until Orakel (Ltd) is in receipt of the duly completed signed off artwork approval.

The client is to partake in the process of reviewing and checking the artwork for spelling mistakes and errors relating to e.g. item colours, sizing, image colour and image locations and is to do so before signing off and approving the artwork/order. Orakel (Ltd) shall not be responsible or liable for erroneous interpretations of the artwork/order, typographical errors overlooked and later approved by the client and/or any damages suffered by the client as a result of the erroneous artwork/order being printed as accepted and approved by the client.

The client specifically acknowledges that layouts sent in colour via email are not necessarily a true reflection of the colour but a mere indication of what the product will look like due to the variations in computer monitor colouring. Printing colours will be matched as close as possible to Pantone colours or swatches supplied. Orakel (Ltd) cannot guarantee a 100% colour match due to the different materials used in promotional products.

Payment and release of order

Full costs are to be paid upon request, prior to production, delivery or collection.

Orakel (Ltd) may, at its own discretion, in writing and without exception, accept a deposit to process the order into production. The balance of the invoice, along with any additional costs, are to be paid upon request, prior to delivery or collection.
Rush orders, orders for unbranded items and orders for special import products require full payment of the order to reflect in the bank account of Orakel (Ltd) before Orakel (Ltd) shall confirm the order.

Orakel (Ltd) accepts payment by way of electronic funds transfer. Orders will only be proceeded with or released once the payment has cleared in the bank account of Orakel (Ltd).

Orders will only be released for collection or dispatched for delivery once payment in full, reflects in the Orakel (Ltd) bank account.
Goods remain the property of Orakel (Ltd) until paid in full.

Online orders

Clients may place orders for goods, which Orakel (Ltd) may accept or reject. Whether or not Orakel (Ltd) accepts an order depends on the availability of goods, correctness of the information relating to the goods (including without limitation to the price) and receipt of payment or payment authorisation by Orakel (Ltd) for the goods.

Orakel (Ltd) are committed to providing secure online payment facilities. All transactions are encrypted using appropriate encryption technology.

Orders will only be released for collection or dispatched for delivery once payment in full, reflects in Orakel (Ltd's) bank account.

Goods remain the property of Orakel (Ltd) until paid in full.
Orakel (Ltd) will indicate the acceptance of your order by delivery of the goods to you or allowing you to collect them, and only at that point will an agreement of sale between you and Orakel (Ltd) come into effect (the 'sale').
Online payment can be made for goods via:

  • Payfast
  • Debit card: You warrant that you are fully authorised to use the debit card supplied for purposes of paying the goods.
  • Credit card: You warrant that you are fully authorised to use the debit card supplied for purposes of paying the goods.

Card transactions will be acquired for Orakel (Ltd) via Multisafepay. Multisafepay uses the strictest form of encryption and no card details are stored on the website. Users may go to https://www.multisafepay.com/ to view their security certificate and security policy.

The merchant outlet country is United Kingdom. Transaction currency is Great British Pounds (GBP).

Collection and delivery

Delivery times quoted are estimated times only. Orakel (Ltd) accepts no responsibility whatsoever for any loss or damages caused by late delivery or non-delivery, howsoever caused or arising and the client specifically indemnifies Orakel (Ltd) as such.

The risk in the goods shall pass to the client upon the goods being loaded for delivery to the client’s chosen premises/specified destination.

If goods have to be re-delivered due to refusal to accept delivery or being undeliverable or unclaimed due to incorrect address details provided by the client or for any other reason due to the client’s action/omission, the client will be invoiced for any additional delivery costs.

The client must report, by recorded delivery, to the carrier any reservations the client may have concerning the state of the goods or their packaging, within 24 (twenty-four) hours of the delivery time. A copy of these reservations, including a picture (if possible), must be sent to Orakel (Ltd) within the same time frame. In the absence of notice accordingly, the client shall be deemed to have received and have accepted the goods in good order and condition as dispatched, delivered and invoiced by Orakel (Ltd).

The client is expected to inspect the goods on delivery and to verify specifications and quantity. Goods may not be returned, and deliveries may not be refused except by prior arrangement with Orakel (Ltd). If any goods sold to the client do not accord with specifications, the client shall notify Orakel (Ltd) in writing immediately upon the defect becoming known to the client and, provided the client does so within 24 (twenty-four) hours from the time of delivery of the defective goods to the client. Orakel (Ltd) may, at its discretion, replace any goods which were sold by Orakel (Ltd) directly to the client and which goods are not in accordance with Orakel (Ltd's) specifications.

Notwithstanding delivery and the passing of risk, ownership of the goods remains vested in Orakel (Ltd) until such time as the client shall have effected full payment, including any related costs, in accordance with the invoice.


It is the client’s responsibility to ensure that goods are returned to a designated collection point in its original packaging, regardless of the reason for the returns.

All requests for returns or credit must be made in writing by the client. No items may be returned or exchanged unless prior written authorisation has been obtained from Orakel (Ltd).
Orakel (Ltd) may replace any goods which were sold by Orakel (Ltd) directly to the client and which goods are not in accordance with specifications, or alternatively (provided that the goods have not been damaged in any way whatsoever subsequent to it being dispatched or delivered to the client, as the case may be), at Orakel (Ltd's) descretion, Orakel (Ltd) shall be entitled to take the goods back, refunding the client with the purchase price paid or by way of credit in favour of the client.

Any returns or replacements for incorrect goods, not limited to incorrect branding, should be initiated in writing by the client, in no more than five (5) days from receiving the order. Any complaint received after the five (5) day mark will be investigated, but we cannot guarantee a resolve.


Orakel (Ltd) takes all reasonable efforts to accurately reflect the description, availability, purchase price and delivery charges of goods on the website. However, should there be any errors of whatsoever nature on the website (which are not due to our gross negligence), we shall not be liable for any loss, claim or expense relating to a transaction based on any error, save – in the case of any incorrect purchase price – to the extent of refunding you for any amount already paid.