Frequently asked questions
How much does shipping cost?
This depends on the weight of the package as well as the distance and speed of delivery.
How do I know how much transport cost I have to pay for a webshop order?
If your order is complete in our online shop, click on 'Order now'. After this you get an overview of the different shipping methods with associated delivery costs. You can still cancel your purchase here.
How will my order be shipped?
Our shipments are handled by UPS or DHL.
How can I track my order?
You will receive a tracking number via email on the day your package is shipped. With this tracking number you can track your order.
Is express delivery possible?
With your order you can choose standard or express delivery.
Does anyone have to be present to receive the package?
Yes, often because the packages are too big to fit in the letterbox. UPS delivers the package to the nearest pickup point when no one is present. DHL makes some additional delivery attempts.
Where are your products made?
The majority of our products are produced in Retie (Belgium). A small majority of products are made at our location in Hungary.
How should I submit my artwork?
We process your design with Adobe Illustrator. That is why we ask you to provide vector files (.eps, .pdf or .ai) for smooth processing. Also remember to put all text in outlines (letter contours).
How can I convert text to letter contours?
In Adobe Illustrator, select the text, then use the combination Ctrl + Shift + O (Windows) or Cmd + Shift + O (Mac) on your keyboard.
How do I provide my variable data?
We ask you to provide us with all variable data in an Excel file. Each row is a new running number/wristband/ ... and each column a new line on this product.