Frequently asked questions

Is express delivery possible?

With your order you can choose standard or express delivery.

How can I convert text to letter contours?

In Adobe Illustrator, select the text, then use the combination Ctrl + Shift + O (Windows) or Cmd + Shift + O (Mac) on your keyboard.

Do you have a paper catalogue?

No, we choose to work as environmentally friendly as possible. All product information can be found on our website.

Can I pay with a check?

Since checks are not widely available anymore, we prefer payment via the other methods. In France, checks are still common and we allow exceptions.

Can I pay by card over the phone?

No, this is not possible. Card payments can only be made online.

Does anyone have to be present to receive the package?

Yes, often because the packages are too big to fit in the letterbox. UPS delivers the package to the nearest pickup point when no one is present. DHL makes some additional delivery attempts.

How can I track my order?

You will receive a tracking number via email on the day your package is shipped. With this tracking number you can track your order.

How much does shipping cost?

This depends on the weight of the package as well as the distance and speed of delivery.

How do I provide my variable data?

We ask you to provide us with all variable data in an Excel file. Each row is a new running number/wristband/ ... and each column a new line on this product.

Do you have a design team that can design my product?

Our sales experts are happy to help you make a basic design for your product. Keep in mind that we are not professional designers.